Who we are
Effective Date:
Website: godown360.com
Company Name: Godown360
We value your trust and are committed to protecting your personal information. This Privacy Policy describes in detail the types of information we collect, how we use it, and the steps we take to safeguard it. By using our website and services, you agree to the collection and use of information in accordance with this policy.
Disclaimer
This disclaimer is to inform customers that slight variations in color may occur between the product they receive and the images displayed online. Such differences can result from variations in individual device screen settings—like brightness, contrast, and color calibration—as well as the effects of photographic lighting, including brightness, shadows, and color temperature during the shoot.
Please note
Due to the handmade and/or vintage nature of our products, each item is unique and may feature slight variations or minor imperfections. These characteristics are not considered defects; rather, they are part of the craftsmanship and history that give each piece its distinctive charm. Additionally, please note that colors may vary slightly depending on your device’s screen settings and the lighting conditions in which the product images were captured.
How we collect your information
We collect both personal and non-personal information to process your orders and provide you with the best possible shopping experience. Personal information includes your full name, contact details, billing and shipping addresses, and payment details. Non-personal information includes your device type, IP address, browser information, and website usage statistics, which help us improve our site performance.
In addition to information you provide directly, we may also collect data automatically through cookies, tracking tools, and analytics services. This data enables us to identify user preferences, improve navigation, and provide a more personalized experience. We only collect the minimum information required to fulfill your orders and comply with legal obligations.
We also collect review data that you voluntarily submit after purchasing a product or using our services. This may include your name (or chosen display name), product rating, written comments, and any images or videos you choose to upload. This information is stored securely and may be displayed publicly on our website to help other customers make informed purchasing decisions.
Reviews are entirely optional, and you may choose to submit them anonymously if the platform allows. We do not alter the content of your review except to remove offensive, harmful, or unlawful material in accordance with our review guidelines.
How We Use Your Information
Your information is primarily used to process your orders, arrange deliveries, and ensure secure payment processing. We also use it to communicate with you about your orders, respond to your inquiries, and send important updates related to your account or our policies. This ensures that we can deliver your purchases efficiently and keep you informed throughout the process.
Additionally, we use collected information to enhance our products, services, and website. This may involve analyzing shopping patterns, improving site performance, and offering personalized promotions or recommendations. Your information may also be used to prevent fraudulent activities and maintain the security of our systems.
Customer reviews are used to improve our products and services, enhance the shopping experience, and provide valuable feedback to potential buyers. We may display your review content publicly on our website, social media pages, or marketing materials, always ensuring that any personal information beyond your chosen display name is not shared without your consent.
Your review submissions also help us identify product issues, evaluate supplier performance, and guide future product selections. By submitting a review, you grant us permission to use it for these purposes while maintaining compliance with applicable privacy laws.
Who we share your data with
We do not sell, rent, or trade your personal information to third parties. However, we may share your details with trusted service providers such as payment processors, delivery companies, and marketing partners who assist us in running our business. These partners are required to handle your data securely and use it only for the purposes for which it was shared.
We may also share your information with government authorities or law enforcement agencies if required by law or to protect our legal rights. In the event of a business merger, acquisition, or restructuring, your information may be transferred to the new entity while maintaining the same level of privacy protection.
Cookies & Tracking
Our website uses cookies to improve your shopping experience. Cookies are small text files stored on your device that help us remember your preferences, login sessions, and shopping cart contents. This allows you to navigate the site more efficiently and ensures that you do not have to re-enter information repeatedly.
We may also use cookies and tracking tools for analytics purposes, such as understanding visitor behavior, tracking page performance, and identifying areas for improvement. You can choose to disable cookies through your browser settings, but please note that some website features may not function properly without them.
How long we retain your data
We retain your personal information only for as long as it is necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. For example, order details, invoices, and payment records are typically stored for a period of 6 years to comply with applicable tax and business regulations. After this period, your data will either be securely deleted or anonymized so it can no longer be linked back to you.
For marketing purposes, we will keep your contact information until you withdraw your consent or unsubscribe from our communications. If you submit product reviews or feedback, this content may remain visible on our website indefinitely, unless you request its removal, in which case it will be deleted or anonymized in accordance with our removal policy.
In line with the General Data Protection Regulation (GDPR) principles, you have the right to request the deletion of your personal data at any time, subject to any legal obligations that require us to retain it. We regularly review our data storage practices to ensure we do not keep personal information for longer than necessary.
What rights you have over your data
As a data subject in Pakistan, you may have certain legal rights concerning your personal information. These rights include the ability to access, update, or delete your data, as well as control how it is used.
If you choose to close your account, we will either delete your personal information or de-identify it so it can no longer be linked to you. However, we may retain certain personal information after account closure if it is reasonably necessary to:
- Comply with legal obligations (including law enforcement requests)
- Meet regulatory requirements
- Resolve disputes
- Maintain security and prevent fraud or abuse
- Enforce our user agreement
- Fulfill your request to unsubscribe from future communications
De-personalized (anonymous) information may be retained even after your account is closed.
Your specific rights include:
Right to Withdraw Consent – You can withdraw your consent for the processing of your personal data at any time. This will not affect the legality of any processing carried out before the withdrawal.
Right to Access – You can request a copy of the personal data we hold about you (also known as a data subject access request) to verify that it is being processed lawfully.
Right to Rectification – You can request that we correct, update, or modify any incomplete or inaccurate personal data we hold about you. We may need to verify the accuracy of the new information you provide before making changes.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or other operational reasons. Any modifications will be posted on this page with the updated “Effective Date” indicated at the top.
It is your responsibility to review this policy regularly to stay informed about how we protect your data. Continued use of our services after changes to this policy will constitute your acceptance of the revised terms.
Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to us using the contact details below. We aim to respond promptly and work with you to resolve any privacy-related issues.
Email: info@godown360.com
Phone:
Address:
You may also contact us via our official WhatsApp number if you require urgent assistance regarding your personal information or account.