Exchange & Return Policy – Frequently Asked Questions (FAQ)

We want you to love what you ordered! If for any reason you’re not completely satisfied, our Exchange & Return Policy is here to help.

1. Can I exchange an item I purchased?

Yes, we offer exchanges for eligible items within 15 days of purchase. All exchanges are handled via courier, as we currently operate as an online-only store.

2. What are the conditions for an item to be eligible for exchange?

To qualify for an exchange, the item must:

Be unused and in new condition
Have all original tags intact
Be returned in its original packaging
Be accompanied by the original invoice or order confirmation

Note: Sale or discounted items are not eligible for exchange.

3. Can I exchange an online purchase in-store?

We do not have physical retail locations at this time. All exchanges must be processed through our website. To initiate an exchange, please follow the steps outlined in our Returns & Exchanges section.

4. Do you offer refunds?

We do not offer cash refunds. Instead, eligible returns will receive store credit in the form of a coupon equal to the item’s value. This coupon:

Can be used immediately or saved for future purchases
Is valid only on our online store
Will include terms and conditions printed on it for reference

5. Can I return an item if I simply changed my mind?

Yes, if you’ve changed your mind, you may return the item for store credit (excluding shipping charges), as long as:

The request is made within 14 days of the original order date
The return item must be purchased at full-price (no discounts or non-sale) and meets our exchange policy and eligibility criteria

6. How are sale or discounted items handled?

Items purchased on sale or at a discount rate are generally not eligible for exchange. Exceptions may be made for valid reasons (e.g., wrong or defective item received), though processing times may be longer than usual.

We encourage you to review product descriptions and sizing guides carefully before purchasing. Our team is happy to help you, if you have any questions.